Get help with Puro

Using Puro

Why do my shots look different from Apple Camera?

Puro skips aggressive AI tone mapping and computational sharpening by default. What you get is more natural contrast, true-to-scene color, and finer control over how the final image looks — especially useful when you plan to edit later.

Does Puro support manual controls?

Yes. Exposure, focus, and other shooting parameters are available directly in the viewfinder, designed for fast one-hand use without sacrificing precision.

Can I edit photos shot with Zero AI Processing?

Yes. Puro preserves full capture data and metadata, so your shots stay flexible for editing in Lightroom, Photos, or any other tool.

Subscriptions & Purchases

How do I restore a purchase?

If you reinstalled the app or switched devices, go to Settings → Subscription and tap "Restore Purchases." Make sure you're signed in with the same Apple ID used at the time of purchase.

Getting Help

How do I report a bug or get support?

Email us at support@purocamera.com. To speed things up, include your iPhone model, iOS version, and a short description of the issue.

How do I request a feature?

Send your idea to support@purocamera.com with the subject line "Feature Request." We review every submission and prioritize features that have the broadest impact on photographers.